Frequently Asked Questions

Please browse our frequently asked questions. If you can’t find what you are looking for, please contact us using the form at the bottom of this page.

Questions about content

Q: What content can I access from
Q: How can I use content from
Q: What are the benefits of using content from
Q: Is the content free of copyright?
Q: Can I download documents, like PDFs, directly from
Q: How do I know if has the content I want?
Q: How often is the content updated?
Q: How can I flag up inappropriate content that I have found in

Questions about registering to use the API

Q: Where do I register for an API key?
Q: Why do I have to register?
Q: I have lost my password and cannot access my account.

Questions about using the API

Q: How do I use the API?
Q: What methods are available in the API?
Q: Can I post content to via the API?
Q: Where can I get support about using the API?
Q: Where do I post a feature request or enhancement to the API?
Q: Which fields are returned by the API?

Q: Is there any rate limit on API calls?

Q: What content can I access from

Questions about using a plugin

Q: Where can I get technical support about using the plugins?
Q: Where do I post a feature request or enhancement to the plugins?

Questions about developing an application or contributing to our codebase

Q: I have a great idea for an application that uses content?
Q: I think I can make the plugin/API better. Can I fork the code or should I submit code to you for incorporating in the main branch?

Questions about contributing content to

Q: My organisation has lots of relevant documents that it would like to add to How do I add content to
Q: Do you have a standard format for contributing data to


Last updated: 1 October 2014

 Support Requests

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We welcome all questions, feedback and bug reports. If you're having an issue, we usually need the following information:

  • A brief description of the issue
  • Link to any page where you saw the issue
  • Screenshots that illustrate the problem - How do I take a screenshot?

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